Computer Support Contracts

We offer a fully managed program that combines a suite of services into a single, fixed-fee package that supports all your technology needs.

We automatically monitor and manage alerts for all of your key equipment, often fixing issues before you know about them.

Cloud Services Management

Take your business into the cloud with a collection of secure hosted applications that can streamline your workload.

Microsoft Office 365 is a subscription based service. It offers all the familiar Microsoft programs but with an emphasis on Cloud integration, enabling you to work and share files from virtually anywhere.

Secure data backups

Using industry leading software we ensure your backups work. We regularly test your backups so you can be confident in them when you need them most.

We monitor backups daily and provide test restore reports based on a schedule designed around you.

about us

With our Fixed Price IT Support service, we take complete responsibility for managing your IT allowing you to focus on running your core business, just like you would if you had an in-house IT Support department.

computer support oswestry and wrexham

Our IT support services are aimed at small businesses who need a reliable and affordable computer network. We position ourselves as your IT department taking over the day to day running of your computer systems, we proactively monitor server and business critical applications to ensure a smooth running company wide infrastructure. We cover the whole of North Wales and Chester, including Wrexham, Colwyn Bay, St Asaph and Caernarfon.

Our service is delivered by a dedicated team of technicians, providing telephone and remote support via industry acclaimed support tools. We also have a team of highly qualified field engineers who will visit client sites for scheduled upgrades or for emergency cover when required.

Most of our clients commit to an all-inclusive contract in which all monthly fees are fixed, this reduces financial risk and provides a stable IT cost for cash-flow budgeting. Others opt for an ad-hoc support service. Either way we aim to be flexible to ensure we get the right service for each customer. All of our services can be tailored to suit individual clients and their business needs.

If you're looking for a tech company to work with why not pop in and see us, the welcome is warm and the coffee's hot.

For a friendly, jargon free chat about your IT needs call us on 01978 869 182

Get to know us better

IT Support

We work with many types of IT customers with unique needs and very different budget levels. We craft an IT plan and budget for each customer to help them get the best value and strategically select their services and products.

MANAGED IT SERVICES

Fixed price comprehensive support, monitoring, and consulting in a simplified model.

SERVER AND NETWORK SUPPORT

We set up, manage and monitor your core IT infrastructure to keep your business running without interruption

DESKTOP AND USER SUPPORT

An efficient, friendly helpdesk to support your users and maintain operations

SECURITY AND VIRUS PROTECTION

Keep your workstations, servers, and company data safe with enterprise-grade security and virus protection

BACKUP AND DISASTER RECOVERY

Protect your business from catastrophic data and productivity loss with simple, powerful, automatic backups

EMAIL AND CLOUD SERVICES

Put your company email, documents, calendars, and contacts in a secure cloud

Our team

Our team of technology ninjas are just waiting for your call.

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Hours Worked

OUR SKILLS

Tech Support 95%
Cloud Services 90%
Network Security 85%
Customer Service 99%

Our Managed IT Service packages

Our managed Cloud and IT service gives you total information technology support and management for a fixed monthly cost. We can become your fully managed IT department and cloud services provider and work with you to ensure the return from your technology investment is maximised.


All prices are per device per month and exclude VAT.

£17.50

Standard

Cloud Care

  • Fixed and transparent costs
  • Proactive management and maintenance of IT assets
  • Unlimited Telephone and Remote Support
  • Increased productivity
  • Regular extensive audit of all on site hardware and software
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£3.50

security

Cloud Protect

  • Zero-day Malware and APT Prevention
  • Always Protected and Up-to-date with the latest threats
  • Never Slows System Performance
  • DNS Security
  • Browser shields for all common browsers on Windows or Mac
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£20.00

Combined

Cloud Care +

  • Everything in Cloud Care
  • Everything in Cloud Protect along with Windows Patch Management
  • Disaster Recovery Planning
  • Cloud service management
  • Discounts on cloud backups and other other projects
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Frequently Asked Questions

Looking for more information but not ready to call yet? Here's a few answers to the most common questions we get asked.

We’re really good. No seriously. We are. As soon as we have all the information we need – we could make mountains move within 24 hours. Typically, our clients like us to simply make it happen inside of one business week.

Far from it, we become your very own IT department. We can do anything that's related to IT. This includes services such as implementing "green" recycling processes for equipment, office relocations, CCTV installations, Wireless Installations and general computer repair and upgrades.

We also create bespoke software systems built around your business.

Our pricing is very straightforward, we charge a flat rate per device that is supported (see prices above).

On top of our standard services we also offer various other complimentary services such as web hosting, cloud backup, VoIP and tech project work. For more information on these services please contact us so we can discuss your exact requirements and quote accordingly.

Your entire network is supported, including printers, switches, firewalls, email delivery to mobile devices and remote access systems. Having identified the equipment covered by your support contract, we can proactively monitor, protect and update your systems, for optimal operation.

Along with supporting your devices we find that supporting the people using them is more important, we work with each client to make sure the team is getting the best out of their IT and provide the support needed even if that's a shoulder to cry on!

computer support questions

OUR CLIENTS

TESTIMONIALS

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